Frequently asked questions
What is your refund/exchange policy?
Unfortunately we cannot accept returns due to the nature and CAUS being in the beginnings of its development, however we do prompt all customers to get in touch wherever necessary till you are satisfied with whatever product you purchase.
How long does delivery take?
A predicted delivery time frame will be provided upon checkout and will be heavily based on your address in relation to us. However, we will always aim to get your apparel to you within 3-5 working days.
When do items get restocked?
CAUS Apparel works on a drop by drop basis. Once an item is sold out it will not be sold again but new drops will always be around the corner.
How do I know when drops are coming?
We are very active on our social media and the latest drops and news will be on our Instagram, Twitter & Facebook. Follow us @causapparel to never miss out on the latest news.
How long will my order take to process?
At CAUS we value our customer service and want it to be as smooth & quick as possible. We will process and despatch your order within 48 Hours.
How long will you take to respond to my query?
Every query is important to us and we will aim to get back to you within 24 hours.